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11-02-2020 02:42 AM
Product: go envy 120
Operating System: macOS 10.15 Catalina
Carriage jam where nothing is there . The printer head can move easily manually and even automatically.it seems that it happened after asking for a paper feed cleaning. Tried all kind to reset the printer without any result . Any idea what I could try. ?
it seems also that the initialization programme does not work properly
1 REPLY 1
11-05-2020 03:57 AM
@Cehlinger, Welcome to the HP Support Community!
I understand you are not able to print due to this issue. Kindly perform the steps mentioned in these documents - 'Carriage Jam' or 'E3' Error Displays and A 'Paper Jam' Error Displays on the HP ENVY 120 e-All-in-One Printer Series
If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
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