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Print carriage jammed to right hand side

HP Recommended
Officejet 8600 Pro CM750A N911g
macOS 11.0 Big Sur

Printer reports paper jam and instructs removal of rear panel and two sided printing accessory to clear paper debris. I have meticulously inspected both areas and find no obstructions. The real problem seems to be the print carriage is completely jammed to the right hand side. This is evident by the mechanical grown it lets out in powered up. I’ve tried to manually shift the carriage, without any luck. Could be possible then maybe some obstacle underneath the garage there but I can’t access it. Please advise. 

HP Support Agent
HP Support Agent
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HP Recommended



Welcome to the HP support community.


I understand that you are getting carriage jam error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link -
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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