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‎12-23-2022 02:48 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M277dw

This happened now already with my second  HP Color LaserJet Pro MFP M277dw: A tiny rubber ring which is set over one of the two the paper transportation roll broke and fell off. Which results in the printed paper being transported tilted and thus pushing all the following printed papers out of the paper tray.

This is very annoying, especially when printing a bunch of papers at once.

The Swiss local HP Repair service advised me that they wouldn't have a replacement rubber ring (an item which probably would cost only a few cents!) and instead the whole top would need to be replaced. At a cost of some $250! 

Anyone experienced the same problem? 

Category:
1 person had the same question
5 REPLIES 5

‎12-23-2022 02:49 PM

HP Recommended

Are you talking about the document feeder path or the printed paper path?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎12-25-2022 02:00 PM

HP Recommended

The printed paper path ...

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‎12-25-2022 02:47 PM

HP Recommended

Can you post a picture, the service manual shows no clear pictures and PartSurfer does not list anything.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-03-2023 06:00 AM

HP Recommended

20230103_135000.jpg

1 person found this reply helpful
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‎01-06-2023 06:56 AM

HP Recommended

This rubber ring is exactly what's broken ... 

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