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‎10-16-2023 10:16 AM

HP Recommended
Product: OfficeJet Pro 9015
Operating System: Microsoft Windows 10 (32-bit)

HP OfficeJet Pro 9015 All-In-One Printer:

Printer Cartridge will not slide along the track.  It keeps reporting paper jam, but no paper visual.  Error occurred after successful initial print job.

Category:
1 REPLY 1

‎10-18-2023 12:06 PM

HP Recommended

HI @Wlriley,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

A) Kindly refer to the steps on this link to replace ink cartridges.

 

B) Kindly refer to the steps on this link for possible paper jam in the printer and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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