Printer Failure, Paper Jam, Cartridge carrier not moving, not printing or copying

[Denise04]

I changed my ink cartridges and now my printer is giving SEVERAL error messages and not printing.  Paper Jam and there is no paper jam, printer failure, cartridge carriage is not moving. does not shut down unless i unplug then says improper shutdown.

[zoey7886]

@Denise04, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Issues on HP OfficeJet Pro 6978 All-in-One Printer ! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are encountering several error messages and issues like paper jam, printer failure, and cartridge carriage not moving, follow the below steps to troubleshoot and resolve these problems:

Clear a Paper Jam

Input Tray:

• Remove all paper from the input tray, including loose and jammed paper.
• Use a flashlight to check for any jammed paper or foreign objects in the paper path and remove them.
• Gently pull jammed paper with both hands to avoid tearing.

Output Tray:

• Remove all paper from the output tray, including loose and jammed paper.
• Use a flashlight to check for any jammed paper or foreign objects in the paper path and remove them.
• Gently pull jammed paper with both hands to avoid tearing.

Addressing Paper Feed Problems

Paper Not Picked Up from Input Tray:

• Make sure paper is properly loaded in the input tray.
• Adjust the paper-width guides to fit snugly against the paper.
• Ensure paper in the input tray is not curled.

Pages Skewing:

• Make sure the paper is loaded in the middle of the input tray and the paper-width guides are fitted against both sides of the paper.

Multiple Pages Being Picked Up:

• Adjust the paper-width guides to fit snugly against the paper.
• Ensure the input tray is not overloaded with paper.
• Make sure pieces of loaded paper are not sticking together.

Fix Cartridge Problems

If error messages indicate cartridge issues:

• Open the ink cartridge access door and check the ink cartridge light to identify the problematic cartridge.
• Remove the cartridge indicated in the error message and clean the contacts (gold-colored dots) with a dry swab or lint-free cloth.
• Clean the contacts inside the printer where the cartridge meets.
• Reinstall the cartridge and close the ink cartridge access door.
• Verify if the error message is gone; if not, restart the printer.  

Hope this helps! 

Take care, and have an amazing day!  

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