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‎01-11-2022 02:24 PM

HP Recommended
Product: office jet 6975
Operating System: Mac OS X 10.11 El Capitan

  shutdown was stuck for minutes,! so I unplugged it.  then a download happened... and

now Error messages : 0x6100004a along with paper jam along with cartridge carrier won't move! 

Any suggestions?  Or is it toast?  

 

I'd like to rollback the download as I think it 

 

1 REPLY 1

‎01-14-2022 12:04 PM

HP Recommended

@DDIL

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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