Printer Failure error message

[ChristinaLiew]

HP Pro 8610 all-in-one printer.  Error message: "Printer Failure: There is a problem with the printer or ink system. Turn printer off, then on" after replacing an ink cartridge with a HP original cartridge. Before replacing the new ink cartridge, everything was working fine. 

Tried, turning on and off from socket/wall, etc multiple times as suggested on the printer.  Tried semi-full reset, clean the inside of printer of any debris, as well as re-downloading the printer software, all to no avail. Also tried wiping the cartridge contact.  Basically tried everything I can find online and on the printer itself.  What else can I try??  

[sandytechy20]

@ChristinaLiew 

Welcome to the HP support community.

I understand that you are getting a printer failure error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, This might require one on one interaction to fix the issue, 

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers