Printer Feed

[ed711me]

the hp deskjet 4100e printer does not pull the paper all the way through. It sounds as though it is printing but has no paper surface to print on.

[A_Gayathri]

Hi @ed711me,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet 4100e is having issues with paper feeding. Here are some steps you can take to troubleshoot and potentially resolve the problem:

Check for Paper Jams:

• Open the paper input tray and look for any obstructions or jammed paper.
• Remove any stuck paper carefully, following the printer’s guidelines.

Adjust Paper Settings:

• Ensure the paper is properly aligned and not exceeding the maximum capacity of the tray.
• Adjust the paper width guides to fit the paper size you are using.

Clean the Rollers:

• Dust or debris on the paper rollers can cause feed issues. Gently clean the rollers with a lint-free cloth dampened with water. Avoid using too much water.

Check Paper Type:

• Use the correct type of paper recommended for your printer. Avoid using paper that is too thick, too thin, or has rough edges.

Reset the Printer:

• Turn off the printer, unplug it from the power source, wait for about a minute, then plug it back in and turn it on. This can sometimes reset any internal errors causing the issue.

Update Firmware: Update the firmware on an HP printer 

• Check for any firmware updates for your printer that might address paper feed issues. You can usually find these on the HP support website.

Printer Maintenance:

• Perform a printer maintenance check from the printer settings or HP Smart app if available. Some maintenance tasks, like cleaning the print head, can also help.

Refer to this document:  HP DeskJet 4100e All-in-One series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.