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05-09-2022 06:24 AM
HP Envy Pro 6455 just out of warranty keeps jamming. Was working beautifully, then nothing will clear jam. Tries to feed but gets jammed. Have followed usual correction which has worked in past. Desperate to find fix. Use it for remote work. Have been down for days. Will have to go out and buy new one, don't know if it will be HP...
05-19-2022 12:47 PM - edited 05-19-2022 12:49 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- Have you checked for any jams or papers removed properly from the printer?
Clear the jammed paper from the input /output areas, carriage area, ADF area, underneath the printer, cleanout assembly area, the tray should be pulled out to check for any Jams.
Kindly perform the steps mentioned in this document - (Paper jam) error By the end of the article you will be able to isolate the issue.
If the error persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted for further assistance.
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