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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
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If you turn off the printer and then turn it on do you get the error right away? If so try below
Check the entire paper path carefully and make sure that all flags are returning to normal position. You may need to floss the paper path by taking a 1-2 inch wide piece of heavier stock or light cardboard and pushing it through the paper path in the direction of normal paper travel (never backwards). Repeat until you have flossed the entire width.
If you do not get the error right away then it may be that your issue is that paper is not being picked properly and that can be due to dirty feed rollers in the printer, that you can clean with a lint free cloth dampened with water. Let dry completely before trying to print again.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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