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05-16-2022 09:32 AM
I cannot for the life of me, get the printer Rollers to go back in the printer. If I put the left side in first, the right side won't go in. If I put the right side in first, the left side will not go in. Ive squeezed, pulled, pushed. It's been months.
05-19-2022 09:33 AM
@RenaeN, Welcome to the HP Support Community! I’m here to help.
I understand your concern. However, the printer roller is not a customer replaceable part.
If the rollers are not in their place or if they are out of the printer due to damage, this is a hardware defect.
- I've sent you a private message with further instructions to resolve this issue.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Let me know how it goes.
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