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HP Recommended
macOS 10.15 Catalina

Replaced printer cartridges. on HP 2700 printer. Tried repeatedly to print docuements from printer  without success. Print jobs hung up in cue with message "Door Open".

1 REPLY 1
HP Recommended

@Jay278

 

Welcome to the HP support community.

 

I understand that you are getting door open error, I am glad to assist you.

 

Close the cartridge door completely

If the cartridge door is not completely closed, the error message displays.

  1. Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.

Reset the product

  1. Press the Power button () to turn on the product.

  2. Disconnect the USB cable from the back of the product.

  3. Disconnect the power cord from the electrical outlet.

  4. Disconnect the power cord from the product.

  5. Wait 30 seconds.

  6. Reconnect the power cord to the electrical outlet.

  7. Reconnect the power cord to the product.

  8. Press the Power button () to turn on the product.

  9. Reconnect the USB cable to the product.

  10. Check the product control panel to see if the error message still displays.

Check the cartridge door for obstructions

  1. Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

    NOTE: 

    Bits of paper, packing materials, and tape might prevent the door from closing completely.

  2. Remove any obstructions.

  3. Check the product control panel to see if the error message still displays.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.