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‎05-19-2023 01:23 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw
I purchased a 2 year warranty for my laserjet printer on May 21, 2022 and now that I called for service for it, I am being told I don't have a warranty. I sent a copy of my order twice, the order is showing on my customer page, but HP refuses to acknowledge it. I spent over 6 hours on the phone with Customer Service and they are more interested in selling me ink cartridges than resolving my printer warranty issue.

 

 
Category:
1 REPLY 1

‎05-22-2023 10:18 AM

HP Recommended

@dgorgy1 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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