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Printer Won't Use Photo Paper

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HP 6255

My printer won't use photo paper. I have photo paper (4x6) loaded in the tray as well as regular printer paper. When I go to print a photo it keeps saying my printer is out of paper.

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@Megan35 I suggest you ensure the photo paper is inserted in the photo tray and if the tray is connected properly using the below steps:

  1. Make sure the printer is positioned on a flat surface.

  2. Push in the output tray extender.

  3. Pull out the input tray, but do not remove it.

    Image: Pull out input tray

  4. Remove the output tray.

    Image: Remove the output tray

  5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

    Image: Photo tray properly functioning

    Image: Tabs outside and inside guide rails

    If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

    The photo tray should move freely with no resistance.

  6. Reinstall the output tray, and then make sure the edges line up with the input tray.

    Image: Line up the edges

  7. Try to print.

If the issue persists: click here to troubleshoot

 

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Riddle_Decipher
I am an HP Employee

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