Printer can no longer handles card stock, photo paper. Jams ... - HP Support Community

georgelombardo · ‎06-10-2023

Chronic jamming with card stock and photo paper (HP or other brands). I've cleaned the rollers, with no improvement.

Repairatrooper · ‎06-10-2023

Rollers may be worn or the paper you are using is not supported by the printer. Often when printer is new, you can get away with using papers that are not listed as supported but as components wear, their ability to handle out of spec media fades.

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georgelombardo · ‎06-10-2023

Already researched and covered all of the above. Cleaned rollers, latest drivers, sits on a solid flat surface, tried various brands, and quality card stock and photo papers.

Maybe it need a more thorough cleaning than I can give it. If it needs servicing, what do I do?

georgelombardo · ‎06-10-2023

Thanks for the input. Printer is four years old. I use recommended HP paper. Maybe it's just warn out.

georgelombardo · ‎06-10-2023

Can't I speak/chat with someone?

Printer can no longer handles card stock, photo paper. Jams or prints out of alignment.

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