Printer cartridge won’t move

[Thato1960]

My printer 4645 as soon as I load paper the paper just feeds and the 3rd page then jams. When I try to print I keep getting an error message that says “cartridge won’t move”. I opened to try and find if there’s any obstacle, there’s none

[A_Gayathri]

Hi @Thato1960,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're encountering a mechanical issue with your HP Deskjet 4645 printer where the cartridge won't move properly, leading to paper jams and error messages. 

Here are some steps you can take to troubleshoot and potentially resolve the issue:

Power Cycle the Printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on again. Sometimes, a power cycle can reset the printer and resolve minor issues.

Check for Obstructions: Even though you mentioned you didn't see any obstacles, it's worth checking again to ensure there are no small pieces of paper, debris, or foreign objects obstructing the cartridge's movement path. Pay close attention to the area around the cartridge and the paper feed mechanism.

Reset the Cartridges: Remove the ink cartridges from the printer carefully. Check them for any visible damage or leaks. Wipe the electrical contacts gently with a lint-free cloth to ensure no dirt or ink residue is interfering with the connection. Reinstall the cartridges securely into their respective slots and ensure they are properly seated.

Update Printer Firmware/Drivers: Sometimes, outdated firmware or printer drivers can cause compatibility issues and errors. Visit the HP website and download the latest firmware and drivers for your HP Deskjet 4645 printer model. Follow the instructions provided to update the firmware and drivers. Software and Drivers for HP Deskjet Ink Advantage 4645 e-All-in-One Printer

 Perform a Printer Reset: Many HP printers have a reset option that can help resolve various issues. Look for instructions specific to your printer model on how to perform a reset. Typically, you can find this information in the printer's user manual or on the HP support website.

Refer to this document: HP Deskjet Ink Advantage 4645 e-All-in-One Printer user manual

HP Printers - Carriage jam or E3 error

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!