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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 4
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Flag Post

Printer catches and tears the top of each page

HP Recommended
Envy5540
Microsoft Windows 10 (64-bit)

For some time now, my printer has been catching the top centre of each page it prints.

I've been through all the cleaning steps suggested in the troubleshooting online section but cannot find any jammed paper that might account for this.

It is also, on occasion, quite noisy, as if something is catching (possibly other than the paper).

Any suggestions, or is it time to bin it and get a new one?!?

3 REPLIES 3
HP Support Agent
HP Support Agent
8,912 8,886 596 668
Message 2 of 4
Flag Post
HP Recommended

Hi @Mike9456,

  

If you have already performed the steps from the document Paper Jam Error and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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New member
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Message 3 of 4
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HP Recommended

Hi Jay,

Thanks for your reply. I'm struggling to access United Kingdom HP Support - after entering my product Serial Number I just get 4 squares spinning around indefinitely with no connection!

Also I can't locate the little blue envelope to PM you.

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HP Support Agent
HP Support Agent
8,912 8,886 596 668
Message 4 of 4
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HP Recommended

I have shared the contact details in a private message.

 

 

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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