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IBEGB
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Printer does not recognize the photo tray

HP Recommended
Envy Photo 7855
Microsoft Windows 10 (64-bit)

Printer does not recognize the photo tray

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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@IBEGB

 

Welcome to the HP Support Community.

 

Do you get any error message?

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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