Printer does not see it has paper. Thinks it's out.

[David466]

Printer does not see it has paper. Thinks it's out.  The feeder does not drop down to feed paper.  I went through what I thought to be the steps provided at HP's site... cleaning the rollers, turning it off & on, unplugging it, etc., and problem persists.   

[sandytechy20]

@David466

Welcome to the HP support community.

I understand that your printer is not feeding the paper, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.