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‎06-27-2022 09:23 AM

HP Recommended
Product: HP LaserJet M14-M17 PCLmS
Operating System: Microsoft Windows 10 (64-bit)

HP LaserJet M14-M17 PCLmS, was working fine. then it stopped taking paper. No paper jams, nothing block sensors. started and just acts as if it tries to take paper for 3 seconds then it stops. it is a couple of months old. Please advise

Category:
1 REPLY 1

‎06-28-2022 01:58 PM

HP Recommended

Typically if it is trying to feed and does not either the pickup roller is dirty or there is some type of blockage preventing the paper from moving. If the roller looks dirty use a water dampened cloth to clean it.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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