Printer doesn't load photo paper

[Wilco1219]

My printer does not load photo paper 10x15cm (260 g/m²) when the glossy side of the paper is faced down. I receive an error notification on the printer to load the paper properly, but that is already the case. There is only one paper in tray 1.

When I load the glossy side of the paper facing upwards the printer doest print the photo, but it's on the wrong side. Can someone tell me how to print a photo of this size?

I use the following settings to print:

Papersize: 4x6 inch

Papertype: Photo paper

Format of photo: Full page

Page margin: Normal

Fit: Fill page

Print both sides: Only print one side

Quality: High

Color mode: Color

Print without edge: off

[Rainbow23]

Hi @Wilco1219,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you follow the steps listed below to update the firmware from HP Smart App.

1. Go to 123.hp.com (Android, Apple iOS, iPad OS), or HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (Mac) (if not installed).

2. After completing the printer setup, click or tap on the printer’s name.

NOTE: Menu names, locations, and available settings vary by printer model.

3. Under Advanced, select Printer Home Page (EWS) or Advanced Settings.

4. Click or tap Tools or Web Services.

5. Click or tap Printer Updates or Product Update, and then click or tap Check Now.

You may also refer to this weblink: https://support.hp.com/us-en/document/ish_1776648-1643972-16 

I hope this helps.
Take care and have a good day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Wilco1219 · Accepted solution]

Hi @Rainbow23,

Thank you for your answer. I followed the steps but the firmware was already up to date. This didn't solve my problem.

I found a solution by simply using different paper. I bought HP photopaper 200 g/m2. The printers' datasheet mentions that the maximum supported paper weight is 250 g/m2. So I guess that's why 260 g/m2 didn't work.