• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
HP OfficeJet 5255 All-in-One Printer
Microsoft Windows 10 (64-bit)

I believe a piece is broken in the paper tray , I need to replace the tray.

 

3 REPLIES 3
HP Recommended

My printer is model HP OfficeJet 5200 all-in-one printer series

model #5255

product #M2U75A

[Personal Information Removed]

HP Recommended

@hank139

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

This seems like a hardware issue with the printer. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

HP Recommended

Can you provide me with the same instructions in the private message? I am having the same issues of not being able to move stopper up to the loaded 8 1/2 X 11 paper.  So I too get multiple pages loaded or crooked printing.  Which just adds to the number of pages printed per month and applies to my HP Printer Ink Program.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.