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‎11-26-2020 08:27 AM

HP Recommended
Product: Envy 6200

 Hp envy 6200 series. Paper got jammed so I opened the printer door but I accidently Opened it too wide. A plastic piece is stuck out on the right side and now the door won't close Fully. 

This plastic piece can stick out further when pulled out but won't go back fully in when Pushed down. It come in the way preventing the door from fully closing. Could you please Help? 

Regard

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1 REPLY 1

‎12-03-2020 10:01 AM - edited ‎12-03-2020 10:01 AM

HP Recommended

@Hannana, Welcome to the HP Support Community!

 

This is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

For more info on clearing paper jams, refer to - A 'Paper Jam' Error Displays

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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