Printer error hp envy

[Andy19691]

Hp 6010 envy saying E/4 error paper jammed removed jammed paper still saying same only used 30 times .

[Jay_G24]

Hi @Andy19691,

I'd like to help!

I understand you are facing a paper jam error. 

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

Also, try the steps in the document --E4 (Paper jam) error

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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