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HP Recommended

HP Officejet Pro 6975 has error

The print carriage cannot move. Open the cartridge access door, clear any paper jam or obstruction and select OK.

Have checked for any obstruction or paper jam and their is nothing that I can see.  I have asked other person to look and they have not found any obstruction or paper jam.  Please help I really like this printer and would hate to have to get rid off.

1 REPLY 1
HP Recommended

@Blanca6

 

Welcome to the HP support community.

 

I understand that you are getting carriage jam issues on your printer.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.