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02-10-2022 07:24 AM
I have 2 HP 6968 Printers and both have randomly stopped functioning 2 months apart. The first error message is "jammed paper", then after shutting down using the power button, another error message is "not properly shut down", followed by "printer failure code 0x6100004a. I tried to trouble shoot the first printer for hours and finally gave up and purchased a new printer. The 2nd printer now has the same failure mode. This is ridiculous and perhaps a way to sell more printers. Does anyone have any solutions/recommendations?
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