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HP Recommended
Office jet pro6978
Microsoft Windows 10 (64-bit)

My HP office jet Pro 6978 keeps saying I have “printer failure” and to turn the system off then on. Message 0x6100004a and I have a paper jam. I do not see a paper jam and I’ve turned the computer off and on, but it’s still giving the same error messages! Any advice?

2 REPLIES 2
HP Recommended

If the printer is detecting a paper jam then likely a small piece of paper is holding a sensor open. the easiest way to remove jams  like this is to take stiff cardboard or thin mylar and floss the paper path by pushing the mylar through the printer in the direction of travel until you dislodge either the jammed paper or the stuck flag. Always to in the direction of paper movement to prevent damage to the printer.

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HP Recommended

I didn't have any luck with this. I also cleaned all the rollers as suggested in HP site. It quit printing in the middle of a print job, and I could not find any paper in it at all. 

Probably I will end up buying a new one, my warranty ran out.

Thanks for the suggestion though.

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