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Ruth1957
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Printer failure

HP Recommended
HP OFFICEJET PRO 6968
Microsoft Windows 10 (64-bit)

My HP officejet 6968 has printer  failure message 0x6100004a.

We have turned the printer on and off a couple of times and restarted computer.

Any ideas?

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TEJ1602
HP Support Agent
HP Support Agent
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@Ruth1957, Welcome to HP Support Community!

 

If you have already performed the steps from the document '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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