Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
My HP officejet 6968 has printer failure message 0x6100004a.
We have turned the printer on and off a couple of times and restarted computer.
@Ruth1957, Welcome to HP Support Community!
If you have already performed the steps from the document '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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TEJ1602 I am an HP Employee
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