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HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer

Error 0x6100004a. There is no paper jam yet this error continues. There's no dust build up but the one thing I haven't done is use a soft brush of some type to brush components. Any other ideas?

1 REPLY 1
HP Recommended

Hi @CB601 

 

Welcome to the HP Support Community.

 

I'd like to help!

 

Let's try these steps:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you can download and install the latest firmware update from this link

 

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.
  1. With the printer on, disconnect the power cord from the rear of the printer.
  2. Open the door to access the carriage inside of the printer.
  3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
  4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
    1. Close the carriage access door.
    2. Reconnect the power cord to the rear of the printer, and then turn the printer on.
    If the error persists, continue to the next step.

    Step 2: Reset the printer

    Reset the printer to recover from printer failures.
    1. With the printer turned on, disconnect the power cord from the printer.
    2. Unplug the power cord from the power source.
    3. Wait 60 seconds.
    4. Reconnect the power cord to a wall outlet and to the printer.
      NOTE: 
      HP recommends plugging the printer directly into a wall outlet.
    If the error persists, continue to the next step.

    Step 3: Service the printer

     
    Service or replace your HP product if the issue persists after completing all the preceding steps.
    Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
    To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
     

    Hope this helps! Keep me posted for further assistance.
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Nal_NR-Moderator
I am an HP Employee

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