Printer failure

[Klb6]

Getting printer failure message.  
0x6100004a

[Alden4]

Hi @Klb6,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code "0x6100004a" on an HP printer usually indicates a hardware issue. Here are some steps you can take to troubleshoot and resolve the problem.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes.
• Plug the printer back in and turn it on.

Check for Paper Jams:

• Make sure there is no paper jammed in the printer. Open all access doors and check for any stuck paper. Clear any jams carefully.

Inspect the Cartridges:

• Check if the ink or toner cartridges are properly installed and securely seated in their respective slots.

Inspect the Print Head:

• If your printer has a removable print head, take it out and inspect it for any damage or obstructions. Clean it if necessary.

Update Firmware/Driver:

• Ensure that your printer's firmware and drivers are up to date. Visit the HP website and download the latest firmware and drivers for your printer model.

Check for Obstructions:

• Ensure that there are no foreign objects, such as paper clips or pieces of paper, inside the printer that could be causing the issue.

Perform a Hard Reset:

• Turn off the printer.
• Disconnect all cables from the printer, including the power cord.
• Wait for about 10-15 minutes.
• Reconnect the cables and turn on the printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support