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FiL5192
New member
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Message 1 of 2
102
Flag Post

Printer feed & other issues

‎10-21-2020 03:46 AM

HP Recommended
Product: HP ENVY 5030
Operating System: Microsoft Windows 10 (32-bit)

HP is not Smart 😉

Printer feed is sometimes working, sometimes not. Completely on an irregular basis. 

It has nothing to do

  1. with paper tray (is full),
  2. nor with program the file is made with. (Adobe, Pictures, CAD, Microsoft stuff etc.)

Funny : when asked for an alignment, it works.

 

Scanning : works when used on the printer. Does not when asked via HPSmart. In the latter case this assistant program says : not on line, which is false....

 

Oh, and I sometimes got messages concerning my cartridges ... completely erroneous.

 

And finally, the chat system is a mess. Does not understand what I mean. Is normal, because it is program what thinks it is smart/inteligent (A.I. is as good as the person who feeds it ...)

 

Regards

 

Fil5192

Category:
1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
13,093 13,078 701 533
Message 2 of 2
Flag Post

‎10-25-2020 12:42 PM

HP Recommended

@FiL5192

 

Welcome to the HP Support Community.

 

For the feed issues, try the steps from here: https://www.support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095...

 

Uninstall and reinstall the HP Smart App ad try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

0 Kudos
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