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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Two possible scenarios here:
1 The separation pad is worn and allowing more than one page to be fed at a time. If the pad is dirty or very shiny or appears worn it should be replaced.
2 The paper you are using has residual glue on the edge which makes pages stick together. Rotate the paper in the tray to feed from the other edge.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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