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HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer

My HP office jet 6978 indicates paperjam but there isn't one. Any ideas?

1 REPLY 1
HP Recommended

Hi @Buddy116,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 


If your HP OfficeJet 6978 is indicating a paper jam but there doesn't appear to be one, there are a few steps you can take to troubleshoot the issue.

 

  • Check for any small pieces of paper: Sometimes, even a tiny scrap of paper can trigger a false paper jam error. Use a flashlight to thoroughly inspect the paper path, including the input and output trays, as well as any access doors or covers.
  • Reset the printer: Turn off the printer, disconnect the power cord from the back of the printer, and wait for about 1-2 minutes. Then, reconnect the power cord and turn the printer back on. This can sometimes reset the printer's sensors and clear false error messages.
  • Check for obstructions: Make sure there are no foreign objects, such as paper clips or bits of debris, obstructing the paper path. Even a small obstruction can trigger a false paper jam error.
  • Inspect the paper rollers: If the paper rollers are dirty or worn out, they may not be able to properly pick up paper, leading to a false paper jam error. Clean the rollers with a lint-free cloth dampened with water or isopropyl alcohol, and replace them if necessary.
  • Update or reinstall printer drivers: Sometimes, outdated or corrupted printer drivers can cause issues like false paper jam errors. Try updating your printer drivers to the latest version from the HP website, or reinstalling the drivers completely.

 

By following these steps, you should hopefully be able to resolve the false paper jam error on your HP OfficeJet 6978 printer.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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