Printer is giving me an error message

[Josnuel]

The printer is saying error I turn it off and turn it back on and it keeps saying the same reach 

[Raj_05]

Hi @Josnuel,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Officejet Pro 6978 All-In-One Printer is displaying an error message even after being turned off and on again, there are a few troubleshooting steps you can try/

• Check for Paper Jams: Open the printer cover and check for any paper jams. Remove any stuck paper carefully.
• Check Ink Cartridges: Ensure that the ink cartridges are properly installed and have enough ink. Sometimes, an error can occur if the ink cartridges are low or improperly seated.
• Restart Printer: Completely power off the printer by unplugging it from the power source, wait for a few minutes, then plug it back in and turn it on.
• Reset Printer: Some printers have a reset option in the settings menu. Try resetting the printer to its factory defaults.
• Update Firmware: Check if there are any firmware updates available for your printer model on the HP website. Updating the firmware can sometimes resolve errors.
• Check for Obstructions: Ensure there are no obstructions inside the printer that could be causing the error.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support