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‎11-17-2020 07:01 AM

HP Recommended
Product: HP Deskjet 2632

Hi, i've been through 'resetting' and cleaning of the  rollers but my printer is still not collecting the paper. It pulls it down slightly but then the rollers just keep turning and the paper doesn't get pulled in. I've tried different paper too.

 

Help appreciated!

Category:
1 person had the same question
2 REPLIES 2

‎11-17-2020 07:23 AM

HP Recommended

Try flossing the paper path to make sure there are no obstructions. Get a thin piece of mylar and push it through the paper path, always in the direction of travel to avoid breaking any sensors or flags. Any blockage should be pushed out.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-18-2020 06:09 AM

HP Recommended

Thanks for the reply, i've tried pushing something through but I can't get it to come 'through the printer' i'm going to try a local repair shop.

 

Thanks for the advice.

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