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Printer is not printing

HP Recommended
HP Envy 4500
Mac OS X 10.11 El Capitan

My printer all of a sudden  stopped printing. I tried to disconnect the power source for 60 seconds and nothing will print. What can I do? Nothing is printing for me. 

HP Support Agent
HP Support Agent
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HP Recommended


Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help,

If you have already performed the steps from the document Printer Does Not Turn On:  and the issue persists, it could be a hardware failure. 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  


Hope this helps!              
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