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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Printer is saying jammed

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01-14-2024 05:51 AM
Hi @Maurica,
Welcome to the HP Support Community.
I'd be happy to help you!
I understand that you are facing issues with Paper Jam.
NOTE:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.
Step 1: Clear jammed paper from the printer
Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
Update the firmware by selecting your current OS. Click here
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Nal_NR-Moderator
I am an HP Employee