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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Printer is showing Unexpected paper size
Create an account on the HP Community to personalize your profile and ask a question
11-21-2022 09:30 AM
@AY_007
Welcome to the HP support community.
Provide the printer model number or the product number for further assistance.
Here is the link to find the product number:- Click here
Sandytechy20
I am an HP Employee
11-21-2022 10:20 AM
In most cases this type of error is generated when you have the paper size settings on the printer different than the type of paper loaded. In this case it sounds like you may have letter paper loaded but have the tray set for legal.
The other possible error is that you have the tray set for any size/any type and when you sent the print job you specified tray 2 and the job was legal but you again have a different size paper loaded.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.