Printer issue

[Sean424]

Ox6100004a

This is on the screen

[Raj_05]

Hi @Sean424,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code "0x6100004a" on an HP Officejet Pro 6830 e-All-In-One printer typically indicates a hardware or mechanical problem. Here are some steps you can try to resolve this issue.

Reset the Printer:

• Turn off the printer.
• Disconnect the power cord from the back of the printer and from the electrical outlet.
• Wait for about 60 seconds.
• Reconnect the power cord to the printer and the electrical outlet.
• Turn on the printer and check if the error is resolved.

Check for Paper Jams:

• Open the printer's access door and check for any paper jams or obstructions in the paper path.
• If you find any paper jams, carefully remove the jammed paper.

Inspect for Obstructions:

• Ensure that there are no foreign objects, such as pieces of paper or debris, inside the printer that might be causing the error.

Clean the Paper Feed Rollers:

• Dust and debris on the paper feed rollers can cause feed problems. Clean the rollers with a lint-free cloth and a little distilled or bottled water. Let them dry before using the printer again.

Perform a Partial Reset:

• Sometimes, a partial reset can help resolve issues. To do this:
  • Turn off the printer.
  • Disconnect the power cord from the back of the printer.
  • Hold down the "#" and "3" keys on the printer's control panel.
  • While holding these keys down, reconnect the power cord.
  • Keep holding the keys for about 10 seconds or until the printer turns on.
  • Release the keys and check if the error is gone.

Check for Firmware Updates:

• Ensure that your printer has the latest firmware updates installed. You can usually find firmware updates on the HP support website.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Sean424]

No fixed

[Raj_05]

Hi @Sean424,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support