Printer issues that aren’t there…no jam, yet jam and constantly plus this error message OX6100004a

[Les191873]

Error Message    OX6100004a .  And constant problems for the pass week, prior to NO issues at all

[Raj_05]

Hi @Les191873,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code OX6100004a on HP printers is often associated with a hardware issue. Here are some steps you can try to resolve the problem.

Reset the printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on.

Check for paper jams:

• Make sure there are no paper jams or obstructions in the paper path.
• Open the printer access door and carefully remove any stuck paper.

Inspect the ink cartridges:

• Ensure that the ink cartridges are properly installed.
• Remove and reinsert the cartridges to make sure they are securely in place.

Restart your computer and printer:

• Sometimes, issues can be resolved by restarting both the computer and the printer.

Update firmware:

• Check if there's a firmware update available for your printer. Visit the HP support website and download the latest firmware for your printer model.

Check for loose or damaged parts:

• Inspect the printer for any loose or damaged parts, particularly around the carriage and paper feed areas.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support