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HP Recommended
Microsoft Windows 10 (32-bit)

I can print from a web document but the paper will not pick up out of the tray when I go to copy. I get a reading that says out of paper but there is lots of paper in both trays. I cannot scan either - no paper pick up. I have cleaned the rollers in the duplex which helped a bit.  It is a HP Office Het Pro 6400 

1 REPLY 1
HP Recommended

@Arco5

 

Welcome to the HP support community.

 

I understand that your printer is not picking up paper, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.