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‎12-16-2022 09:42 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer

Printer is printing partially and saying that the in carriage cannot move due to paper jam but there is no jam. After a few tries, it did print but it had lines through it. Then tried again and got the error message again. 

1 REPLY 1

‎12-18-2022 01:03 AM

HP Recommended

This error can be caused by a dirty encoder strip. This plastic strip has a fine grid printed on it that allows the printer to know where the print head is. The strip the width of the printer and to clean it you use a soft cloth dampened with water. If you gently wipe the strip and the cloth is stained with ink there is an excellent chance that this is the problem Clean the entire strip,let dry and then try printing again. Be gentle as you can damage the strip by using too much pressure.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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