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Printer jam but there is no paper

HP Recommended
HP Officejet 6500A Plus
Microsoft Windows 10 (32-bit)

Printer keeps say jam but there is no paper jam or paper in the printer at all

HP Support Agent
HP Support Agent
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@Twistedm13, Welcome to the HP Support Community!


I understand the printer has a false error message. Kindly perform the steps mentioned in this document - A 'Paper Jam' Error Displays on the HP Officejet 6500A and 6500A Plus e-All-in-One Printer Series


Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.


If the issue persists, this could be an issue with the sensors. Please reach out to the HP Support in your region regarding the service options for your printer. 


If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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