cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
STEVO5
New member
1 0 0 0
Message 1 of 2
123
Flag Post

Printer jam

HP Recommended

Laser Jet Pro 400 Color MFP-M475dw  When printing the document (paper) does not come all the way out into the output area.  The back of document / paper is still stuck in the roller.  After pulling paper out, the rest of the way the control screen says "remove Jam from back"  but there is no jam to fix.  Can not print anymore at this point .  Have to power off and back on and then same thing repeats.

1 REPLY 1
Anderson_CR
Level 4
Level 4
181 181 4 8
Message 2 of 2
Flag Post
HP Recommended

Hello,

 

Hope you are well, unfortunately that seems to be a roller issue, its recommended to use one of our authorized service centers for repair by clicking here

 

Regards,

I am an HP employee
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation