Printer jam,

[TMAX75]

Hp envy photo 7155. "Printer jam" nothing is jammed. 

[Sneha_01]

HI @TMAX75,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP Envy Photo 7155 is displaying a "Printer Jam" error despite no visible jam, it can be frustrating. Here are steps to troubleshoot and resolve the issue:

Troubleshooting Steps:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check All Access Areas:

• Open the front cover and check for any paper fragments or debris.
• Remove the paper tray and inspect the tray and the rollers for any pieces of paper.
• Open the rear access door or duplexer (if your printer has one) and check for any obstructions.

Clean the Rollers:

• Turn off the printer and unplug it from the power source.
• Use a lint-free cloth lightly moistened with distilled water to clean the rollers inside the printer. Rotate the rollers to clean the entire surface.
• Allow the rollers to dry completely before plugging the printer back in.

Reset the Printer:

• With the printer turned on, disconnect the power cord from the back of the printer.
• Unplug the power cord from the power source.
• Wait for about 60 seconds.
• Plug the power cord back into the power source and reconnect it to the printer.
• Turn the printer on.

Check for Paper Path Obstructions:

• Ensure there are no small pieces of paper or other objects obstructing the paper path. Use a flashlight to inspect hard-to-see areas.

Verify Paper Settings:

• Make sure you are using the correct paper size and type settings in the printer driver and the printer's control panel.
• Ensure the paper is loaded correctly in the tray, and the guides are not too tight or too loose.

Update Firmware:

• Check for any available firmware updates for your printer. Firmware updates can sometimes resolve issues like false paper jam errors.
• You can update the firmware through the HP Smart app or by visiting the HP support website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support