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Printer jams

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Hello.  I need help.  I just purchased an HP OfficeJet Pro 9015 all in one printer, and I am having a recurring problem with the installation:  the paper keeps jamming inside the printer.  I have yet to successfully print out a page.  The problem seems to be the internal panel in the rear that has a light blue handle (paper pass cover), which is in a lower position than it should be, and I am unable to remove the panel or adjust it.  Does anyone know what I am talking about, or has anyone had that paper pass cover get stuck?

 I have a Mac and HP does not seem to support my uploading of the photo I have taken.  


thank you in advance...

Brad in Brooklyn

HP Support Agent
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@Brad12345, Welcome to the HP Support Community!


Check for any packaging materials, cardboards/plastics inside the printer.

Kindly perform the steps mentioned in this document to resolve this issue - Paper Jam Error


Make sure the papers are correctly loaded in the input tray - Loading Paper, Envelopes, Cards


Also, refer to First Time Printer Setup for assistance with printer setup


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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