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11-07-2020 01:39 PM - edited 11-07-2020 03:28 PM
Hello. I need help. I just purchased an HP OfficeJet Pro 9015 all in one printer, and I am having a recurring problem with the installation: the paper keeps jamming inside the printer. I have yet to successfully print out a page. The problem seems to be the internal panel in the rear that has a light blue handle (paper pass cover), which is in a lower position than it should be, and I am unable to remove the panel or adjust it. Does anyone know what I am talking about, or has anyone had that paper pass cover get stuck?
I have a Mac and HP does not seem to support my uploading of the photo I have taken.
thank you in advance...
Brad in Brooklyn
11-10-2020 11:54 AM
@Brad12345, Welcome to the HP Support Community!
Check for any packaging materials, cardboards/plastics inside the printer.
Kindly perform the steps mentioned in this document to resolve this issue - Paper Jam Error
Make sure the papers are correctly loaded in the input tray - Loading Paper, Envelopes, Cards
Also, refer to First Time Printer Setup for assistance with printer setup
Hope this helps! Keep me posted.
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