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Message 1 of 2
Flag Post

Printer keeps jamming paper

HP Recommended
Envy 4520
macOS 10.15 Catalina

Hello all, I have an HP Envy 4520 all in one printer that constantly has technical problems, and I need some advice....

Since there is no possible way, during the pandemic to reach an actual human being at HP, I am here to ask why the printer keeps jamming up with paper. 

It starts by saying I am 'out of paper', then I put a new stack of paper in there, and try again, and it immediately grabs the whole stack and sucks it into the printer, and says 'Paper Jam'. 

Is this a worthless printer, and I need to go and buy a new printer, or will there ever be a way to get actual technical support form HP, and not a robot automated system?? I absolutely HATE having to deal with robots for tech support, because they have no clue what to do, and cannot connect you to a live agent because the pandemic allows these companies to have no live support available.

Since there is no live support at HP, I guess I just cannot print these documents today, and will have to wait for a response here. Until then, I think I am going to go out and buy a new printer, because HP products are trash!!

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@zlloyd1, Welcome to the HP Support Community!


I understand the printer jams the paper. Apologies for the inconvenience caused. It could be an issue with the rollers. Let us try these steps to resolve this issue:


What type and size of paper are you using?


Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.


Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.


Also, perform the steps mentioned in these documents - Paper Jam Error and 'Out of Paper' Displays, Printer Does Not Pick Up Paper


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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