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‎01-10-2024 09:22 PM

HP Recommended
Product: HP DeskJet 3720 All-in-One Printer

So I bought some cardstock to use with my printer, for reference the cardstock is 5x7 and 300gsm thickness and for some reason when I go to print from the hp smart app, the printer just spits the cardstock out and doesn't print on it. However with regular paper it works fine, I looked up on Google the paper thickness for my printer it said 300gsm so it should work. Is there a setting I have to change or something I'm doing wrong?

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1 REPLY 1

‎01-11-2024 12:25 AM

HP Recommended

Too heavy paper, 300gsm is way too much for that printer model. The maximum paper weight for that model is recommended to be 75gsm.




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