• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎03-11-2021 01:17 PM

HP Recommended
Product: HP Envy Pro 6455
Operating System: macOS 11.0 Big Sur

My printer will not print documents correctly on a page. It prints them all at a diagonal with increasing/decreasing margins throughout the document. It does this for PDFs, .docs, Google Drive, photos, everything. It is becoming increasingly more frustrating to not be able to trust the printer to print professional looking documents. I have aligned it at least 5 times, cleaned the printheads, checked for paper jams, loaded one page at a time, and done a hard reset. This printer is less than a year old and has HP Instant Ink cartridges installed.

Category:
1 person had the same question
2 REPLIES 2

‎03-14-2021 08:55 AM

HP Recommended

@graykblack, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • What happens when you make photocopies?
  • Have you tried printing test pages from the computer?
  • Does the print preview look good?
  • How is the printer connected to the computer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎03-17-2021 07:22 PM

HP Recommended

Hello! 

-The same thing happens when I make photocopies

-Yes, no success there

-Print preview looks totally fine and prints normally on other printers

-I have tried connecting via wifi and a USB cable with the same results either way.

 

Thank you for replying 🙂 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.