Printer not working properly.

[Prathvy]

Product name- HP smart tank 530

Issues- 1. Taking too long to turn off.

2. Not printing.

[zoey7886]

@Prathvy, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Smart Tank 530 Printer Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If Your Printer is Taking Too Long to Turn Off:

Ensure Proper Power Supply:

• Confirm that the printer's power cord is connected firmly to a functioning power outlet.
• Avoid using extension cords or surge protectors that might cause power issues.

Restart the Printer:

• Turn off the printer by pressing the power button.
• Unplug the power cord from the power source.
• Wait for about 60 seconds, then plug the power cord back into the power source.
• Turn the printer back on.

Check for Firmware Updates:

• Make sure the printer has the latest firmware updates. Update the firmware using HP Smart app or the printer's Embedded Web Server (EWS).

If Your Printer is Not Printing:

Basic Troubleshooting:

• Make sure there is paper in the input tray.
• Check for any error messages on the printer display or through the HP Smart app and follow the on-screen instructions to resolve them.

Check Connection:

• For USB connection: Disconnect and then reconnect the USB cable.
• For wireless connection: Make sure the printer is connected to your Wi-Fi network properly. Re-establish the connection if necessary.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,